Last Updated: [1.7.2025]

 

Thank you for visiting Old Back Row Gin. This Shipping Policy outlines the terms and conditions related to the delivery of our products ordered through our website, www.oldbackrowgin.com.

 

1. Shipping Eligibility

• We only ship to addresses in regions or countries where the sale and shipment of alcohol is legal.

• By placing an order, you confirm that you are of legal drinking age in your jurisdiction.

• We do not ship to P.O. Boxes or military addresses (APO/FPO).

 

2. Age Verification

As we sell alcohol, all deliveries require:

• A valid government-issued photo ID proving legal drinking age.

• A signature upon delivery.

 

We reserve the right to cancel and refund any order if age verification cannot be completed successfully.

 

3. Shipping Rates and Delivery Times

• Shipping rates are calculated at checkout based on your location and chosen delivery method.

• Standard delivery typically takes 2–4 business days depending on your location.

• Expedited shipping options may be available at an additional cost.

            • Delivery timelines may be affected by weather, holidays, or carrier delays.

 

4. Processing Times

• Orders are processed within 1–2 business days.

            • Orders placed on weekends or public holidays will be processed on the next business day.

 

5. Shipping Partners

We use reputable third-party couriers who are licensed to ship alcoholic products. Shipping carriers may vary depending on destination and delivery option.

​

6. Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a tracking number.

• Please allow up to 24 hours for tracking information to update.

 

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Please contact us within 7 days of the expected delivery date.

            • Include your order number and photos of any damaged items or packaging.

• We will work with the carrier to resolve the issue and may offer a replacement or refund at our discretion.

 

8. Incorrect Shipping Information

Please ensure all shipping information is accurate when placing your order.

• We are not responsible for orders delivered to incorrect or undeliverable addresses.

• If your order is returned due to incorrect information, additional shipping fees may apply for redelivery.

 

9. Additional Shipping Information

Additional shipping fees will be applied if product is shipped to:-

• Channel Islands or Isle of White; and

• Northern Ireland.

 

 

10. Contact Us

If you have questions about your shipment, please contact:

 

Old Back Row Gin

Email: info@oldbackrow.com

Phone: 07870973863

Address: The Smiddy

Kingarroch Cottage,

Main Street,

Craigrothie KY15 5Q